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Thanks for shopping at Cozy & Worn.

If you are not entirely satisfied with your purchase, we’re here to help.  Items that are eligible for return or exchange must be returned within 30 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the exact same condition that you received it. Your item must be in the original packaging.

Ineligible Items for Return:

Due to the nature of the items that we sell, certain items are not available for return.  Items not available for return, refund, or exchange are furniture, wallpapers, light fixtures, services or any customized/personalized items. Due to the specialized nature of their products items from these manufacturers are ineligible for return:

Aidan Gray

Zentique

Returns:

Jubilee Collection Products: No returns without authorization.  Contact service@cozyandworn.com to initiate the process Returns will be charged a 20% restocking fee for all non-defective items. All non-defective items will be at customer’s own expense to return merchandise. All claims must be reported within 5 days of receipt of merchandise.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations

If you receive notice that an item or items are backordered, you can opt to cancel the order and your card will be refunded.  You must contact us within 24 hours at service@cozyandworn.com to cancel your order. If your order ships and you request to return it, or stop it in transit, you will be responsible for all transportation costs to and from, as well as restocking fees.

Color Variations

Colors represented in our online store and all photography are a representation only and is not an accurate depiction of the entire color or finish. It is highly recommend that you not design around nor pick colors based on any photographic representation.  Returns will not be accepted for variations in color.

Complimentary US Shipping on Orders $499 and over

For a limited time enjoy free shipping on all US orders $499 and over shipping to an address in the contiguous 48 United States (AK and HI excluded).

Where Do We Ship?

At this time we only ship to the 48 contiguous states of the USA.  We plan on offering extended shipping in the near future.

Standard Shipping:

Non-freight items will be shipped via standard shipping methods via USPS or UPS.

Freight Shipping:

Most large items, such as furniture, are shipped via freight on a truck. Freight deliveries generally occur Monday – Friday between 9:00 am and 5:00 pm.  The freight company will contact you a few days prior to delivery to schedule a convenient time for the delivery to occur.  Please be sure someone will be there to sign for the item at delivery time.  If you miss your scheduled time, additional fees will be incurred.

Freight delivery to residential areas or any area without a receiving dock, are curbside delivery only.  Some items may be eligible for ‘threshold’ delivery for an added fee.  This means the item can be brought inside the first dry area of your home, i.e. a garage, carport, or entry way.  If delivering to an apartment the carrier will deliver inside the first floor of the complex.  Contact service@cozyandworn.com to see if your item is available for ‘threshold’ delivery.  ‘White glove’ delivery is not available at this time.

We cannot ship freight items to APO/FPO addresses.  Deliveries to inaccessible areas or special delivery situations may incur additional fees at the customers expense.

Privacy Policy

This Privacy Policy governs the manner in which Cozy & Worn collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://cozyandworn.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Cozy & Worn.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Cozy & Worn collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Changes to this privacy policy

Cozy & Worn has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Cozy & Worn

– See more at: http://cozyandworn.com/privacy-policy#sthash.gRkhG39c.dpuf