Customer Service/FAQ

Answers to some common customer questions

We Are Here to Help

We are glad you have chosen to take a stroll around our little furniture shop.  We know purchasing online, and especially purchasing large and possibly expensive items can be a scary thing.  We understand that and we want you to know we are here to answer any questions you may have, and to make ordering a smooth and easy transaction for you.

We want you to be comfortable so in addition to providing you with excellent service via phone, email or chat we also have put together some helpful information in regards to ordering, delivery times, backorders, what to expect from our furniture, and many other informational items that should help answer any questions you may have.

If you questions are not answered here feel free to contact us, and we will be glad to help!

 

Angie and Chris

 

Frequently Asked Questions

 

Is My Credit Card Information Secure?

Absolutely!  Your privacy is our top priority at Cozy and Worn.  We have created a wall of security around our checkout process.  Your credit card information is fully encrypted and secured using a Secure Sockets Layer (SSL) protection.  We do not even have access to your credit card information.

Can I Return an Item I Purchased?

Certain items can be returned, but others are non-returnable.  See our returns policy for more information

Why is My Item Backordered?

Unfortunately certain items run out of stock from time to time.  These items are not available to ship when your order is placed.  The order is placed backorder and your item will ship as soon as it is back in stock.  Please note that your credit card will be authorized and charged on the date your order is placed.  We will provide you with an approximate ship date for your item(s) at the time you make your purchase. Please be aware that backorder dates are approximate dates only and subject to change. We will inform you by e-mail if this date changes.

What Forms of Payment Do You Accept?

We accept most major credit cards.  At this time you can pay with Visa, MasterCard, American Express, JCB, Discover, and Diners Club.  You may also pay using Paypal.  Just select ‘Pay with Paypal’ at checkout.

Do You Charge Sales Tax?

Sales tax is collected on orders shipping to addresses in the state of North Carolina

 How Much Will Shipping Cost?

Shipping charges are clearly noted in our shipping policy page, and will be visible on the shopping cart page before you proceed to checkout.  We believe in making sure shipping charges are not a surprise when you reach checkout.

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